Refund Policy
Last updated: 17 October 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. This policy explains when you can get a refund. It does not affect your statutory consumer rights.
1. 14-day refund on every payment
If UpAsk is not right for you, you can ask for a full refund within 14 days of any payment: the first payment for a subscription and every renewal, monthly or yearly.
2. Cancelling
You can cancel at any time from the billing page so you are not charged again, and you keep access until the end of the paid period. If you get a refund, the subscription is cancelled and the account returns to the Free plan.
3. Exceptions
We may decline a refund where there are signs of fraud or refund abuse, for example repeatedly subscribing and asking for the money back, or if the account was suspended or closed for misuse under section 5 of the Terms of Service.
4. How to ask for a refund
Request a refund through Paddle at paddle.net or with the link in your Paddle receipt, or write to support@upask.ai from your account's email address. We reply within 5 business days. Paddle pays approved refunds to the original payment method, usually within 5 to 10 business days.
5. When we close an account
If we close a paid account for a reason other than misuse, we refund the unused part of the current period, as described in the Terms of Service.